FAQ's

Are your products original and sealed?

Yes! We only sell 100% authentic, factory-sealed products sourced directly from official Pokémon Company distributors.

How do pre-orders work?

When a new product is announced, you can secure your product through pre-order and receive it as soon as it is officially released.

Is it safe to shop on your website?

Absolutely. We use secure payment platforms and ship every order in reinforced packaging with tracking.

What if my product arrives damaged?

If your item is damaged during shipping, our team will review the case and arrange a replacement or refund according to our return policy.

Do you restock sold-out items?

Some products are restocked when possible, but many sets, especially older ones, will not return once sold out.

Do you ship with insurance?

Yes. All high-value orders are shipped with insurance to protect your investment during transit.

What payment methods do you accept?

We accept bank transfers, MB WAY, and Revolut. If you need a different payment method, feel free to contact us.

Can I cancel a pre-order?

Yes, you can cancel within a specified time frame before release. Please see our pre-order policy for details.

Can I combine multiple orders into one shipment?

Yes. If your orders haven’t been shipped yet, we can combine them into a single package to save on shipping costs.